Terms of service

What you buy

Each offer page describes a fixed scope, timeline, in-scope and out-of-scope items, and a “done” definition. That page (plus these terms) is the contract for that SKU. We install into your existing tools; we do not provide a blobdesk login product unless a future offer explicitly says so.

Your responsibilities

• Provide truthful business details and required access.
• Approve message copy before it goes live to your customers.
• Ensure you have rights to use the tools and data you connect.
• Respond to intake requests within a reasonable time so we can meet the stated timeline.

Payment

Prices are shown in GBP on the offer page and charged by Stripe at checkout. Taxes may apply. Care retainers, if offered later, are separate and optional.

Refunds and cancellation

If we cannot complete the in-scope install for reasons on our side, you receive a full refund. If you withdraw after work has started for reasons unrelated to our failure, we may refund pro-rata for unfinished work or retain a fair portion for work already delivered — we will explain the basis. Out-of-scope changes are quoted separately and are not covered by the fixed price.

Claims and results

We do not guarantee specific revenue, review counts, or lead volumes. Outcome language on the site describes what the install is designed to do (e.g. send a text shortly after an enquiry), not a promise of business results. We will not claim we “already fixed” something on your systems until it is live and verified.

AI-generated outreach media

Some outbound messages may include short auto-voiceover videos generated from public website details. Emails are written to stand alone without the video. AI-generated media is disclosed where required.

Liability

To the fullest extent permitted by law, our total liability for a purchase is limited to the amount you paid for that install. We are not liable for indirect or consequential loss, lost profits, or issues caused by third-party tools (CRM, SMS, Google, etc.). Nothing in these terms limits liability that cannot be limited under UK law.

Contact

Questions: hello@blobdesk.com.